Terms of Service
The terms for using Fluentra English.
Last updated: 11 November 2026
These terms apply when you use Fluentra at fluentra.pro and app.fluentra.pro. By creating an account or using Fluentra, you agree to them. If you don't agree, please don't use Fluentra. The Privacy Policy explains how we handle your data.
Who you're agreeing with
Fluentra is operated by Ani Muradyan.
What Fluentra provides
Fluentra English is an online platform for adults learning English: structured A1–C1 courses, a personal word list, and daily speaking and vocabulary practice. Five CEFR courses from A1 to C1, each with 24 lessons in six modules. There is no C2 course.
Depending on your account and plan, Fluentra includes course lessons with practice and homework, My Words and word practice, speaking tasks with optional feedback, the free English Level Test, News stories for reading and listening, and tools for tutors to prepare lessons and set homework.
There are no video calls or classes with a teacher; you study at your own pace.
Who can use Fluentra
Fluentra is intended for adults. Please use it only if you can agree to these terms.
Your account
You can sign in with your email address and a password, or, where it's offered, with Google. Use an email address you can receive mail at, because we use it for your account and its security. If you sign in with Google using the address of an account you already have, Google sign-in is added to that account, as the Privacy Policy explains.
Keep your sign-in details safe. You're responsible for what happens under your account, so tell us at info.fluentra@gmail.com if you think someone else has used it.
An account is for one person, so please don't share it. We can limit an account to two trusted devices. If you reach the limit, you can choose which device a new one replaces.
Free lessons
Creating an account is free. Lessons 1 and 2 of every General English course are free once you sign in, and so is the English Level Test. Later lessons need Full Access, or, for a course sold on its own, that course's purchase. We may change what's free in future.
General English Full Access
General English Full Access is a subscription that opens all General English levels, from A1 to C1. When it's offered to you, you choose monthly or yearly billing. The price for your region is shown before you pay, and any tax is shown at checkout.
Renewal. Your plan renews automatically at the end of each period until you cancel.
Free trial. In most countries your first 14 days are free. There is no trial in Armenia. The screen before checkout says whether a trial applies to you, and when your first charge will be. If you don't cancel before the trial ends, your plan starts and you're charged.
Cancelling. You can cancel at any time from your Profile. You keep access until the end of the period you've paid for, or until your trial ends, and you aren't charged again. Your progress, XP and My Words stay on your account, and you go back to the free lessons.
Courses sold on their own
A course sold on its own is a single payment with no subscription, no renewal and no trial. It's separate from General English, and neither includes the other. It opens that course for the time stated before you buy, counted from the day you buy it. Aviation English, when it's on sale, gives four months of access. When that time ends the course locks, your progress stays on your account, and you can buy it again.
Payment
Payments for General English Full Access are handled by Stripe, which collects your card and billing details. Courses sold on their own are sold through Lemon Squeezy, which is the seller of record for them, and Lemon Squeezy's buyer terms also apply to those purchases. Fluentra doesn't see your full card number.
Refunds
Full Access payments are processed by Stripe, and courses sold on their own by Lemon Squeezy. To ask for a refund, write to us at info.fluentra@gmail.com from your account's email address, with the date of the purchase. Any rights you have under the law where you live still apply.
Using Fluentra fairly
Please don't:
- share your account, sell access to it, or get around the device limit or a paywall;
- copy, download in bulk, scrape or redistribute lessons, audio or other material;
- interfere with Fluentra, probe it for weaknesses without our permission, or overload it, including with automated requests;
- use Fluentra to break the law, or to harass, deceive or harm anyone;
- upload or send anything unlawful, harmful, or that you don't have the right to share.
Your content
What you create in Fluentra stays yours: your homework writing, the words and texts you save, your speaking recordings and, for tutors, the lessons and files you make. You allow us to store, process and show it as needed to run Fluentra for you, including sending it to the services named in the Privacy Policy when you use a feature that needs them. You're responsible for making sure you have the right to share what you add. Files a tutor uploads may be reachable by anyone who has the link, so please don't put private information in them.
Courses and content
The Fluentra name and logo, and the lessons, audio, pictures and other course material, belong to us or to the people we license them from. Some photos come from Pexels and are credited where they appear. You may use the material for your own learning. Please don't copy, share, resell or publish them.
AI features and learning outcomes
Speaking feedback, some lesson material and some other features are generated by AI and can be wrong. Treat them as practice help, not as a professional assessment.
Fluentra helps you practise, but we can't promise any particular result, such as reaching a level, passing an exam, or getting a job, a visa, a promotion or a place on a course. The English Level Test gives an Estimated CEFR level, and it is not a certificate. Finishing a course doesn't give you an official qualification. For that, take a recognised exam.
Other services
Some parts of Fluentra rely on other companies, such as Google for sign-in, Stripe and Lemon Squeezy for payments, YouTube for some lesson videos and Telegram if you connect it. Their own terms apply when you use them, and we aren't responsible for their services.
Changes and availability
We keep improving Fluentra, so we may add, change or remove features, lessons and courses. We try to keep it running well, but we can't promise it will always be available or free of errors. It may be paused for maintenance or because of problems outside our control.
Ending your account
You can stop using Fluentra at any time. To close your account, contact us at info.fluentra@gmail.com from the email address on the account. Cancel any active subscription first, because closing your account doesn't cancel it with Stripe or Lemon Squeezy. The Privacy Policy explains what is deleted and when.
We can suspend or close an account that breaks these terms, shares access or misuses the service. Where it's reasonable, we'll tell you why first.
Limits of liability
We work to keep Fluentra accurate and available, but to the extent the law allows, it is provided "as is" and "as available", without promises beyond those the law requires.
To the extent the law allows, we aren't responsible for indirect or consequential losses, such as lost profits, lost opportunities or lost data, or for losses caused by things outside our reasonable control.
Nothing in these terms limits any liability that can't be limited by law, or takes away rights you have as a consumer under the law where you live.
Changes to these terms
We may update these terms. We'll post the new version here with a new date at the top. If you don't agree with a change, you can stop using Fluentra and cancel any plan.